Jira Service Management

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Take a <a href=\"https://share.vidyard.com/watch/7RjHHJ4o9B2MBYsJvkomWh\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">quick tour </a> now to know more about the portal</p>\n<p>Upcoming change event for the <a href=\"https://customer.support.workjam.com/servicedesk/customer/portal/17/article/3793223727\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Single Sign-On (SSO)</a> Certificate to access the WorkJam application</p>\n<p>Please <a href=\"https://workjam.atlassian.net/servicedesk/customer/user/login?destination=portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">log in</a> in order to search the full WorkJam knowledgebase and raise support tickets.</p>\n<p>Refer to the <a href=\"https://workjam.atlassian.net/wiki/spaces/WSPK/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">WorkJam Public Knowledgebase</a> for help logging in and other information.</p>\n<p>Check out the latest features in <a href=\"https://workjam.atlassian.net/servicedesk/customer/article/3643802020\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Release 2024</a></p>\n<p>Need to translate the Support Portal in your preferred language? Check out our detailed <a href=\"https://workjam.atlassian.net/servicedesk/customer/portal/17/article/3656614064\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">guide here</a>.</p>\n<p><br class=\"atl-forced-newline\"></p>\n<div class=\"panel\" style=\"background-color: #FFFFCE;border-color: #ccc;border-style: dashed;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: dashed;border-bottom-color: #ccc;background-color: #F7D6C1;\">\n <b>Having difficulty loading the support portal?</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #FFFFCE;\">\n <p>Some users may have been affected by recent Jira and JSM incidents reported by Atlassian.</p>\n <p>If you experience the following error when trying to load the WorkJam Support portal: \"We couldn't load the content in this help center\"<br> Please try the following troubleshooting steps:</p>\n <ul class=\"alternate\" type=\"square\">\n <li>Restarting browser</li>\n <li>Restarting computer</li>\n <li>Clearing local browser cache</li>\n <li>Load browser in in-cognito mode</li>\n </ul>\n <p>If you are still experiencing the same error message after trying all the above steps, please reach out to your respective IT service desk team for further assistance with your local computing environment.</p>\n </div>\n</div>","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome","sharedPortalName":"WorkJam Support","announcementHeader":"Latest Announcements","announcementMessage":"Welcome to WorkJam Support! Take a [quick tour | https://share.vidyard.com/watch/7RjHHJ4o9B2MBYsJvkomWh] now to know more about the portal\n\nUpcoming change event for the [Single Sign-On (SSO)|https://customer.support.workjam.com/servicedesk/customer/portal/17/article/3793223727] Certificate to access the WorkJam application\n\nPlease [log in|https://workjam.atlassian.net/servicedesk/customer/user/login?destination=portals] in order to search the full WorkJam knowledgebase and raise support tickets.\n\nRefer to the [WorkJam Public Knowledgebase|https://workjam.atlassian.net/wiki/spaces/WSPK/] for help logging in and other information.\n\nCheck out the latest features in [Release 2024|https://workjam.atlassian.net/servicedesk/customer/article/3643802020]\n\nNeed to translate the Support Portal in your preferred language? Check out our detailed [guide here|https://workjam.atlassian.net/servicedesk/customer/portal/17/article/3656614064].\n\n\n\\\\\n{panel:title=Having difficulty loading the support portal?|borderStyle=dashed|borderColor=#ccc|titleBGColor=#F7D6C1|bgColor=#FFFFCE}\n\nSome users may have been affected by recent Jira and JSM incidents reported by Atlassian. \n\nIf you experience the following error when trying to load the WorkJam Support portal: \"We couldn't load the content in this help center\"\nPlease try the following troubleshooting steps:\n- Restarting browser\n- Restarting computer\n- Clearing local browser cache\n- Load browser in in-cognito mode\n\nIf you are still experiencing the same error message after trying all the above steps, please reach out to your respective IT service desk team for further assistance with your local computing environment.\n\n{panel}","localeDisplayName":"English (United States)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"en-UK":{"localeDisplayName":"English (UK)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"fr-FR":{"helpCenterTitle":"Bienvenue au service d'assistance informatique de WorkJam","sharedPortalName":"Centre d'aide WorkJam","localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0efed013-e383-425d-bc1f-60194d864ee0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlODhmY2ViMi0yYzg3LTQwMDQtODcxZS1iZGVjNWU3MjA0NGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlZmVkMDEzLWUzODMtNDI1ZC1iYzFmLTYwMTk0ZDg2NGVlMCI6WyJyZWFkIl19LCJleHAiOjE3MzIxNjYyNTIsIm5iZiI6MTczMjE2NTY1Mn0.2piV7Rwr1Dq24PG4PNC_Xq1LHPBL5_OsKeS3Of9hP8w&client=e88fceb2-2c87-4004-871e-bdec5e72044b&height=300&mode=fit","bannerMediaApiFileId":"0efed013-e383-425d-bc1f-60194d864ee0","useDefaultBanner":false,"isBannerAvailable":true}}

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