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WorkJam Support

Welcome

🚨 For updates on active major incidents, please refer to the Status Now



Welcome to WorkJam Support! Take a quick tour now to know more about the portal.

Please log in in order to search the full WorkJam knowledgebase and raise support tickets.

Refer to the WorkJam Public Knowledgebase for help logging in and other information.

Check out the latest features in Release 2026

Suggested forms

  • Fix an account problem in SDAI

    Having trouble accessing certain websites or systems? We'll help you out.

  • Get IT help in SDAI

    Get assistance for general IT problems and questions.

  • Report a system problem in SDAI

    Let us know if something isn't working properly and we'll aim to get it back up and running quickly.

  • Onboard new employees in SDAI

    Request access for new employees.

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